This year’s Conflict Resolution Month in Colorado book selection is Sticking Points: How to Get 4 Generations Working Together in the 12 Places They Come Apart by Haydn Shaw.
This book is a timely and relevant work because it addresses areas in which conflict between generations frequently occurs. At this point in history there are four generations in the workforce, and this is a condition that is not expected to change soon because as the last Traditionalists retire, the as-yet-unnamed post-Millennial generation will begin its tenure in the workforce. Although the book focuses on issues that arise in the workplace, it quickly becomes apparent that these sticking points also appear in a variety of settings including home, school, neighborhood, congregation, or civic group.
Haydn Shaw uses “ghost stories” of each generation – discussion of pivotal events that shaped each generation’s perspectives – to build a foundation of shared understanding that provides useful points for reflection and discussion. Shaw also presents a five-step process for working through generational sticking points and developing solutions that are mutually acceptable across the different generations. Sticking Points provides better understanding of the reasons behind the generational divides and teaches ways to improve communication across generations and build stronger relationships anywhere the different generations interact. Sticking Points is available at libraries, local bookstores, and on Amazon.com. There is also a Kindle version available.